Releasing a support ticket

We offer different service level agreements (SLAs) for our data centre and data network solutions. To ensure that you have quick access to our support team, you can also use the option to solve a specific ticket via e-mail in addition to the service hotlines:

Europe > Service.EU.ITinfra@datwyler.com
Europe: +49 6190 888 099
Switzerland: +41 41 875 32 32

APAC > Service.APAC.ITinfra@datwyler.com

China > Service.CN.ITinfra@datwyler.com

Middle East & Africa > Service.ME.ITinfra@datwyler.com

Among the most important advantages of our ticketing system are the clear project allocation and the fact that you have insight into the progress of your support order at any time.